Privacy Policy

Effective Date: November 12, 2024

At FitHack, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website, mobile application, and services (collectively, the “Services”). By accessing or using FitHack, you agree to the terms described in this policy.

1. Information We Collect

We collect various types of information to improve your experience and provide personalized wellness solutions.

Personal Information:

When you sign up, we may collect:

Full Name
Contact Information (email address, phone number)
Date of Birth
Gender
Payment Information (when necessary for transactions)
Health data (metrics related to fitness, nutrition, mental wellness, etc.) with your consent

Technical Information:

IP Address
Browser type and version
Operating System and Device Information
Usage data, including timestamps and interaction data on our website or app

Health and Wellness Data:

If you opt-in, we may collect:

Fitness metrics, heart rate, sleep data, and other biometric information from your connected devices, such as Apple Health or Google Fit
Responses to wellness questionnaires (e.g., diet, mood, lifestyle)

Cookies and Tracking Technologies:

We use cookies, pixels, and similar technologies to collect data on how you interact with our site, your preferences, and settings.

2. How We Use Your Information

We use your information to enhance your FitHack experience and provide tailored wellness recommendations:

Service Delivery: To create, manage, and personalize your account and access to our Services
Personalization: To develop custom wellness plans, recommendations, and analytics tailored to your needs and goals
Communication: To send you information about our services, including updates, promotions, and customer support messages
Improvement of Services: To analyze usage data and optimize our offerings based on user behavior and feedback
Compliance and Protection: To comply with legal requirements, enforce policies, and protect against unauthorized access or misuse

3. Sharing Your Information

We do not sell your personal information. We only share it in the following circumstances:

Service Providers: We may share data with third-party vendors for payment processing, analytics, or support services. These parties are bound by confidentiality agreements and only access data necessary for their tasks.
Legal Requirements: We may disclose information when required by law, court orders, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred, in which case we will notify you beforehand.

4. Data Security

FitHack uses industry-standard security measures to protect your data. These include encryption, secure servers, and regular audits to maintain a high level of data protection. However, please note that no system is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.

5. Cookies and Tracking

We use cookies to optimize your experience and gather usage data. Cookies help us:

Remember your login status and preferences
Analyze site traffic and improve functionality
Deliver targeted advertising (where applicable)

You can control or disable cookies through your browser settings. However, please note that some features of our Services may not function properly if you disable cookies.

6. Data Retention

We retain your data as long as necessary for our business purposes or as required by law. Personal data that is no longer required will be securely deleted or anonymized.

7. Third-Party Services and Links

FitHack may contain links to external sites or apps. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. Please review the privacy policies of any third-party websites or services you use in conjunction with FitHack.

8. User Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the data we hold about you
Correction: Correct any inaccurate or incomplete data
Deletion: Request the deletion of your data, subject to legal exceptions
Restriction: Limit the processing of your data in certain cases
Objection: Object to the processing of your data for direct marketing
Data Portability: Receive your data in a machine-readable format

To exercise these rights, please contact us at privacy@fithack.ae

9. Data Transfer and International Users

FitHack is based in Dubai, UAE. If you are accessing our Services from outside this region, please note that your data may be transferred to and processed in a jurisdiction with different privacy laws. By using our Services, you consent to these transfers.

10. Children's Privacy

FitHack is not intended for children under 13, and we do not knowingly collect data from children under this age. If we become aware of any such data, we will promptly delete it. Parents or guardians who believe their child may have provided personal data can contact us to request deletion.

11. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be communicated via email or through a notice on our website. Your continued use of our Services constitutes acceptance of any changes to this policy.

12. Contact Us

If you have questions, concerns, or feedback regarding this Privacy Policy, please reach out to us:

Email: privacy@fithack.ae
Phone: +971 50 852 1646
Address: Palm Jumeirah, Dubai, UAE

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